The Rock Difference


The Rock Difference

One of our highest priorities is to treat customers like we would like to be treated. That means you will always receive the best service possible in the friendliest manner. Whether you are talking to a RTS dispatcher, a customer service representative or a driver, we promise to always have your best interests in mind. We will solve your problem or answer your question quickly and correctly.

We understand that every customer is unique and faces individualized business challenges. Everything that we do – from software and marketing to website tools and customer service training – is created from the ground up by RTS employees. Rather than change our processes to fit a cookie-cutter, one-size-fits-all program, we believe our internal, customized approach is the right way to manage your freight on a consistent, high-quality basis.

Technology enables us to serve our customers better. We use data to analyze costs, employee performance, equipment maintenance and routes. For customers, real-time information about shipments is available at the click of a button on our website – and is more accurate and powerful than ever before.

Our early adoption of information technology has given us the tools to measure and improve – resulting in better service for our customers and supports our pledge of continuous process improvement. Route construction, inbound planning, real time shipment tracking and electronic driver logs along with centralized billing initiatives may be invisible to customers, but all play a role in enhancing the quality of the service that we offer.